TERMS AND CONDITIONS
All details of our terms and conditions are available online with a summary of cancellation terms following.
Deposits and Payments: A 50% deposit is requested one (1) month prior to arrival to confirm bookings. Deposits are non-refundable. The final 50% payment is due on arrival (or for large group bookings (3 or more bures) two (2) weeks prior) for the non-refundable final payment. Namosi Eco Retreat will supply company bank account details when you make your booking.
Cancellation Policy: We try to be as fair as possible with our Cancellation Policy, but hope you understand that given the remote location our expenses are incurred in the days/week prior to your arrival, including landscaping, maintenance, pre-ordering food and other costs. For this reason, the cancellation policy is strict. Bookings that are cancelled:
- A minimum 48 hours prior to arrive (2 days before 9am of the day of reservation) will not have to pay the final 50% (payable on arrival). The 50% deposit is non-refundable. (We do offer, in certain circumstances, the opportunity for guests to postpone and re-schedule within 2-months ONLY if they cancel a minimum 48 hours prior to arrive (2 days before 9am of the day of reservation).
- Less than 48 hours prior to the arrival date will incur a 100% charge as by then we have pre-hired staff, purchased food and made preparations. Please remember we are unplugged – no mobile phone or internet access.
Sorry wet weather is not a reason to postpone, the only exception being Cyclone conditions
or severe flash flood warnings, and in those cases please stay safe at home.